Privacy Policy

Welcome to UniServe ('we,' 'our,' or 'us'). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service marketplace platform, including our website, mobile applications, and related services (collectively, the 'Service').

By using UniServe, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This Privacy Policy applies to all users of UniServe, including service providers ('Providers'), customers ('Customers'), and visitors to our platform.

We collect several types of information from and about users of our Service:

Personal Information: When you create an account, we collect information such as your name, email address, phone number, postal address, and payment information. For Providers, we may also collect business information, professional qualifications, licenses, and certifications.

Profile Information: We collect information you choose to provide in your profile, including photos, bio, service descriptions, availability, and pricing information.

Usage Data: We automatically collect information about how you interact with our Service, including pages visited, services viewed, bookings made, search queries, and time spent on the platform.

Device Information: We collect information about your device, including IP address, browser type, operating system, device identifiers, and mobile network information.

Location Data: With your permission, we may collect and process information about your location to help you find nearby services and providers.

Communication Data: We collect information from communications you send to us, including customer support inquiries, feedback, and messages sent through our platform.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. For more details, please see our Cookie Policy.

We use the information we collect for various purposes:

To Provide and Maintain Our Service: We use your information to create and manage your account, process bookings, facilitate payments, and deliver the services you request.

To Improve Our Service: We analyze usage patterns to understand how our Service is used, identify areas for improvement, and develop new features and functionality.

To Communicate With You: We use your contact information to send you service-related notifications, booking confirmations, updates about your account, marketing communications (with your consent), and respond to your inquiries.

To Ensure Security: We use information to detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.

To Personalize Your Experience: We use your information to customize content, show relevant services, and provide personalized recommendations based on your preferences and behavior.

To Comply With Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.

To Enforce Our Terms: We use information to enforce our Terms of Service and other policies, and to protect the rights, property, or safety of UniServe, our users, or others.

We do not sell your personal information. We may share your information in the following circumstances:

With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

With Other Users: When you make a booking, we share necessary information (such as your name, contact information, and booking details) with the Provider. Similarly, Providers' information is shared with Customers who book their services.

For Business Transfers: If we are involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction.

For Legal Reasons: We may disclose information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

With Your Consent: We may share information with third parties when you explicitly consent to such sharing.

Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot be used to identify you for research, analytics, or other purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest

• Secure authentication and access controls

• Regular security assessments and updates

• Employee training on data protection

• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized access to your account.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes, such as:

• Compliance with legal obligations

• Resolution of disputes

• Enforcement of our agreements

• Prevention of fraud or abuse

Some information may remain in our backup systems for a limited period before being permanently deleted.

Depending on your location, you may have certain rights regarding your personal information:

Access: You have the right to access and receive a copy of the personal information we hold about you.

Correction: You can update or correct your personal information through your account settings or by contacting us.

Deletion: You can request deletion of your personal information, subject to certain exceptions.

Portability: You may request a copy of your data in a structured, machine-readable format.

Opt-Out: You can opt out of marketing communications by clicking the unsubscribe link in our emails or adjusting your notification preferences in your account settings.

Cookies: You can control cookies through your browser settings. For more information, see our Cookie Policy.

Location Data: You can disable location services through your device settings or our Service settings.

To exercise these rights, please contact us using the information provided in the 'Contact Us' section. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

UniServe is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information from our servers.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy and applicable data protection laws.

Our Service may contain links to third-party websites, services, or applications that are not owned or controlled by UniServe. This Privacy Policy does not apply to such third-party services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page

• Updating the 'Last updated' date at the top of this Privacy Policy

• Sending you an email notification (for significant changes)

• Displaying a prominent notice on our Service

Your continued use of our Service after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Data Protection Officer: [email protected]

Address: [Your Company Address]

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.