Help Center
Support that keeps your business moving.
Explore curated guides, tailored onboarding resources, and dedicated specialists who understand the rhythm of your service business.
< 3 min
Avg. response time
97%
Helpful resolutions
65+
Global markets
Need help now?
Multiple ways to reach us
Our global support team blends automation with human specialists so you get context-aware answers whenever you reach out.
Live Chat
Available 24/7 for urgent questions about payments, bookings, or verifications.
Avg. wait time: under 2 minutes
Email Support
Detailed responses with attachments welcomed for thorough troubleshooting.
Callback Request
Schedule a call with a success manager who knows your business context.
Mon–Fri, 8am–8pm local time
Self-serve answers
Guides written by product experts
Learn best practices from the same team that trains our top-performing service providers.
Getting Started
- Create and verify your account
- Build a standout business profile
- First booking checklist
Managing Bookings
- Sync your calendar
- Handle cancellations gracefully
- Automate status updates
Always-on Coverage
Your success managers never clock out.
Whether you are launching a marketplace, scaling a franchise, or running a solo operation, UniServe treats every support ticket like mission control.
4.9/5
Support satisfaction score
45k+
Questions resolved last quarter
Proactive
Monitoring on every enterprise plan
99.95%
Platform uptime with live alerts
Common questions
Fast answers before you reach out
How quickly are bookings confirmed?
Instantly for services with live availability. Otherwise providers have up to 12 hours before the system nudges them.
Can I talk with customers before accepting?
Yes. Use in-app messages or call masking to clarify requirements without exposing personal numbers.
What if a provider does not show up?
Report it through Help within 24 hours. Our trust team issues refunds and reviews provider status.